Shipping policy

At El Vaquero, we strive to provide a smooth and reliable shopping experience. This shipping policy outlines order processing, shipping times, tracking, and important information regarding your purchases.

1. Order Cut-Off & Processing

Order Cut-Off Time:

  • Orders placed before 3:00 PM local time will be processed on the same business day.
  • Orders placed after 3:00 PM will be processed on the next business day.

Order Processing Time:

  • Most orders are typically processed within 1–3 business days.
  • During peak periods (holidays, promotions, or high order volumes), processing may take up to 5 business days.
  • You will receive an order confirmation email upon receipt of your order and a shipping notification once your order has been dispatched.

2. Shipping Methods & Time

Standard Shipping:

  • After processing, standard shipping usually takes 3–7 business days to arrive, depending on the destination.
  • Delivery times are estimates only and not guaranteed, and delays may occur due to courier services or external factors.

Expedited or Priority Shipping (if available):

  • Faster shipping options may be selected during checkout.
  • Delivery times vary based on the chosen service and destination.

International Shipping:

  • Currently available to selected countries/regions only.
  • Delivery times depend on the destination country, customs clearance, and local postal services.
  • Customers are responsible for any customs duties, taxes, or import fees in the destination country.

3. Shipping Costs

  • Shipping costs are calculated based on order weight, dimensions, and destination during checkout.
  • Free shipping promotions may automatically apply or require a minimum purchase amount.
  • Shipping costs are non-refundable unless the order is canceled by us or the product is defective.

4. Risk of Loss

  • Once the order is handed over to the courier, ownership and risk transfer to the customer.
  • El Vaquero is not responsible for delays, damage, or loss caused by the courier.

5. Order Tracking

  • After your order has shipped, you will receive a tracking number via email.
  • You can use this tracking number to check the status and estimated delivery date of your package.
  • Please allow 24–48 hours after shipping for tracking information to appear on the courier’s website.

6. Incorrect Address

  • If your order is returned due to an incorrect or incomplete address provided during checkout, you may be responsible for additional shipping costs for reshipment.
  • Please double-check your shipping address before placing your order to ensure accuracy.

7. Order Modifications & Cancellations

  • To modify or cancel your order, please contact us within 2 hours of placing your order.
  • Orders cannot be changed or canceled after this 2-hour window.
  • This includes changes to item selection, quantity, or shipping method.

8. Delayed, Lost, or Damaged Packages

  • If your order has not arrived within the estimated delivery window, please contact us at service@elvaquerostore.com.
  • We will coordinate with our shipping department and logistics partners to investigate and provide updates as quickly as possible.
  • During peak periods, please allow 1–3 business days for a response.
  • In the case of lost or damaged packages, we may offer a replacement or refund, subject to stock availability and circumstances.

9. Returns & Refunds

  • Customers may return eligible items within 30 business days of receipt.
  • All returns must meet the product condition and original packaging requirements.
  • If returns are not received within 7 business days of approval, please contact service@elvaquerostore.com.
  • Refunds will be processed according to our Refund Policy, and shipping charges may not be refundable.

10. Special Notes

  • Holidays, peak periods, or unforeseen events may extend delivery times.
  • We are not responsible for customs delays, incorrect addresses, or refused packages.
  • Ensure your shipping address is complete and accurate to avoid delays.

11. Contact Information

For any shipping questions, concerns, or special requests, please contact our customer service team:

Store Name: El Vaquero
Phone: +1 7704338558
Email: service@elvaquerostore.com
Address: 1368 Atlanta Rd SE, Marietta, GA 30060
Business Hours: Monday – Saturday: 11:00 AM – 7:00 PM (U.S. Standard Time)