Refund policy

How to Start a Return

To initiate a return, please email us at service@elvaquerostore.com.

Once your return request is approved, we will provide instructions on how to return your item.

Please send your return to:
1368 Atlanta Rd SE, Marietta, GA 30060

Items sent back without prior authorization will not be accepted.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as when you received it
  • Unworn or unused, with tags
  • In its original packaging
  • You’ll also need the receipt or proof of purchase

Return Shipping Costs

  • Customers are responsible for return shipping costs
  • If the item is defective, damaged, or incorrect, we will cover the return shipping cost
  • No restocking fees will be charged

Damages and Issues

Please inspect your order upon arrival.
If the item is damaged, defective, or incorrect, contact us immediately at service@elvaquerostore.com so we can resolve the issue promptly.

Exceptions / Non-Returnable Items

Certain items cannot be returned:

  • Perishable goods (food, flowers, plants)
  • Custom products (special orders, personalized items)
  • Personal care goods (beauty products)
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

If you have questions about a specific item, please contact us before initiating a return.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund is approved.
If approved, refunds will be issued automatically to your original payment method within 10 business days.

Please note it may take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, contact us at service@elvaquerostore.com.

Store Information:
Store Name: El Vaquero
Phone: +1 7704338558
Email: service@elvaquerostore.com
Address: 1368 Atlanta Rd SE, Marietta, GA 30060
Business Hours: Monday – Saturday: 11:00 AM – 7:00 PM (U.S. Standard Time)