Refund policy

How to Start a Return

To initiate a return, please email us at service@elvaquerostore.com.

Once your return request is approved, we will provide instructions on how to return your item.

Please send your return to:

1368 Atlanta Rd SE, Marietta, GA 30060

Items sent back without prior authorization will not be accepted.

Order Cancellation

We understand that plans can change. If you need to cancel your order, please contact us as soon as possible.

  • Within 24 hours of placing your order: Contact us at service@elvaquerostore.com and we will cancel the order and issue a full refund. Refunds are processed within 10 business days.
  • After 24 hours: If more than 24 hours have passed since your order was placed, the order may have already entered processing or shipped. In this case, the order cannot be cancelled and will instead follow our return process once delivered.

To request a cancellation, please email us at service@elvaquerostore.com with your order number. Please note that once an order has been shipped, it cannot be cancelled and must be returned in accordance with this policy.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as when you received it
  • Unworn or unused, with tags
  • In its original packaging
  • You'll also need the receipt or proof of purchase

Return Shipping Costs

  • Customers are responsible for return shipping costs
  • If the item is defective, damaged, or incorrect, we will cover the return shipping cost
  • No restocking fees will be charged

Damages and Issues

Please inspect your order upon arrival.

If the item is damaged, defective, or incorrect, contact us immediately at service@elvaquerostore.com so we can resolve the issue promptly.

Exceptions / Non-Returnable Items

Please Read Before Ordering

Due to limited stock and competitive pricing, the following items are final sale and cannot be returned or exchanged:

  • Sale / Clearance items
  • Items that have been washed or worn

Tips Before You Buy

Check the size guide carefully before ordering. If you're unsure, feel free to message us—we're happy to share real fitting feedback. Try your order on first before washing, and if anything doesn't feel right, let us know within 24 hours of receiving it.

Thanks for your understanding

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund is approved.

If approved, refunds will be issued automatically to your original payment method within 10 business days.

Please note it may take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved, contact us at service@elvaquerostore.com.

Contact Information

Store Name: El Vaquero
Phone: +1 7704338558
Email: service@elvaquerostore.com
Address: 1368 Atlanta Rd SE, Marietta, GA 30060
Business Hours: Monday – Saturday: 11:00 AM – 7:00 PM (Eastern Time)