Payment Policy
At El Vaquero, we aim to provide a secure and convenient payment experience. This Payment Policy outlines the accepted methods, security measures, timing, currency, and other important information related to payments.
1. Accepted Payment Methods
We accept a wide range of payment options to ensure a smooth checkout experience:
- Credit/Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal
- Shopify Payments (where available)
2. Payment Security
All payments are processed securely using industry-standard encryption protocols.
El Vaquero does not store your full credit card information; all sensitive data is handled by trusted payment processors.
For added security, ensure your device and network are safe when completing payments.
3. Payment Timing
Payment is required at the time of checkout.
Orders will not be processed or shipped until payment is successfully completed.
For installment payments, your order will only be shipped after the first payment is confirmed.
4. Currency
All prices are displayed in USD unless otherwise indicated.
For international orders, your bank or payment provider may convert currency based on their exchange rates. Any conversion fees are the responsibility of the customer.
5. Failed or Declined Payments
If a payment is declined or fails, your order will not be processed.
Verify your payment information and try again, or use an alternative payment method.
For persistent issues, contact our support team immediately.
6. Discounts, Coupons & Promotions
Discount codes, coupons, and promotional offers must be applied at checkout.
Only one promotion can typically be applied per order, unless otherwise stated.
Discounts cannot be applied retroactively after the order has been completed.
7. Refunds & Chargebacks
Refunds will only be issued according to our Refund & Return Policy.
Refunds are processed within 10 business days after the return has been inspected and approved. The refund will be credited to your original payment method. Depending on your card issuer, it may take an additional 10 business days for the refund to appear on your statement.
In case of chargebacks, we reserve the right to provide the bank or payment processor with transaction documentation to verify the purchase.
For disputes, customers are encouraged to contact us first to resolve issues directly.
8. Taxes & Fees
Applicable sales tax or VAT will be applied according to local regulations.
Any additional fees such as currency conversion charges, bank fees, or customs duties are the responsibility of the customer.
9. International Payments & Shipping Notes
Some payment methods may not be available in all countries.
Cross-border payments may be subject to additional verification by your bank or payment provider.
Always ensure the billing address matches the address linked to your payment method to prevent delays or declined payments.
10. Refunds for Payment Errors
If a payment error occurs due to technical issues, please contact us immediately.
We will work with our payment processor to correct the issue and ensure your funds are secure.
Contact Information
For any payment questions, concerns, or special requests, please contact our customer service team:
Store Name: El Vaquero
Phone: +1 7704338558
Email: service@elvaquerostore.com
Address: 1368 Atlanta Rd SE, Marietta, GA 30060
Business Hours: Monday – Saturday: 11:00 AM – 7:00 PM (U.S. Standard Time)